Weight-Based Shipping: For other products, shipping costs are calculated based on weight and borne by the customer.
Cost Transparency: Shipping charges are displayed on the website before payment. Any changes will be promptly communicated to the customer.
Special Requests: Costs may vary depending on specific delivery requirements.
⏱️ Order Processing & Timelines
Orders are shipped within 3–8 business days.
Exceptions: Customised or bulk orders may take longer.
Orders placed on weekends or public holidays are dispatched on the next business day.
Customers will be informed of estimated shipping timelines in advance.
🚚 Shipping Options
Standard delivery via Courier/Speed Post.
Urgent Delivery: For time-sensitive orders, Bus Parcel Service or Premium Courier Service may be used. Costs for urgent delivery are borne by the customer.
Urgent Delivery refers to orders requiring delivery before the committed timeline shown on the website. These are subject to case-by-case changes.
🔍 Tracking Orders
Once shipped, customers receive a confirmation email/WhatsApp message with:
Shipment details
Tracking number
Photo of the product being couriered
Orders can be tracked directly on the carrier’s website using the tracking number.
Iniyam is not responsible for delays caused by courier services, Force Majeure, or emergency situations such as pandemics.
Customers will also receive an expected delivery date at the time of order confirmation (via Insta/Call/WhatsApp).
⚠️ Delayed or Lost Orders
A parcel is considered lost if undelivered after 15 business days in the courier/postal system.
Replacements cannot be dispatched until this period has elapsed.
Iniyam is not liable for courier delays or Force Majeure events.
🏠 Wrong or Incomplete Address
If a package is returned due to an incorrect or incomplete address, the customer must pay all re-delivery costs.
Iniyam is not responsible for lost orders if the address provided at checkout is incorrect or incomplete.
🔒 Packaging & Delivery
All products are securely packed.
If a package appears tampered with, customers should not accept delivery.
Acceptance of delivery will be deemed confirmation that the product arrived in tamper-proof condition.
