Last Updated: 9 August 2026
At Iniyam Gifts, we take pride in offering carefully selected and, in some cases, handcrafted products. Certain products may have natural variations in colour, texture, shape, design, or finish. Such variations may be inherent to the material or manufacturing process and do not necessarily constitute defects.
This Refund and Returns Policy explains when products purchased from Iniyam Gifts may be returned, exchanged, replaced, or refunded.
By placing an order with Iniyam Gifts, you acknowledge and agree to this policy, subject to applicable consumer rights and laws.
1. Return and Refund Eligibility
Eligible standard products may be considered for return or exchange within 3 days from the date of delivery, subject to the conditions in this policy.
The customer must notify Iniyam Gifts of the return, replacement, or refund request within 24 hours of delivery.
Requests should be submitted through:
- WhatsApp: +91 83442 33529
- Email: hello@iniyamgifts.com
The request should include:
- Order number
- Customer name
- Registered mobile number
- Product name
- Reason for return or replacement
- Photographs of the product
- Unboxing/opening video, where applicable
A return or refund request is not considered approved until it has been confirmed by Iniyam Gifts.
2. Mandatory Unboxing / Opening Video
For delivery-related claims such as:
- Damaged products
- Missing items
- Wrong products
- Incorrect quantity
- Transit damage
- Tampered packages
- Product condition disputes
customers are strongly required to provide a continuous, unedited unboxing/opening video.
The video should clearly show:
- The unopened outer package;
- The shipping label;
- The condition of the package;
- The opening of the package;
- The product being removed;
- The complete product received; and
- Any visible damage, defect, or discrepancy.
The video should be continuous and unedited from the beginning of the opening process until the product has been fully inspected.
The unboxing video is an important verification requirement and may be necessary for Iniyam Gifts to investigate and approve a claim.
Where sufficient evidence is not provided, Iniyam Gifts may be unable to verify the claim and may decline the request, subject to applicable law.
3. Condition of Products Eligible for Return
Unless the product is defective, damaged, incorrect, or otherwise covered by an applicable exception, returned products should generally be:
- Unused;
- Unwashed;
- Unaltered;
- In original condition;
- In original packaging;
- With tags, labels, accessories, and components intact;
- Accompanied by the applicable invoice or order details.
Products that show signs of use, alteration, misuse, intentional damage, or improper handling after delivery may not qualify for return or replacement.
4. Return Period
Eligible return or exchange requests must generally satisfy both of the following:
Customer notification: The customer must notify Iniyam Gifts within 24 hours of delivery.
Return eligibility period: The eligible product must be returned or the return request must be initiated within 3 days from the date of delivery.
Customers should not ship products back without receiving return instructions or approval from Iniyam Gifts.
5. Products That May Be Returned
Subject to the conditions of this policy, standard products may be considered for return or exchange where they are:
- Defective;
- Damaged during transit;
- Incorrectly supplied;
- Materially different from the product ordered;
- Missing components; or
- Otherwise eligible under applicable consumer protection requirements.
Approval is subject to verification.
6. Non-Returnable Products
The following products are generally not eligible for return or exchange merely because the customer has changed their mind:
- Customized products;
- Personalized products;
- Laser-engraved products;
- Products made specifically according to customer instructions;
- Clearance products;
- Certain sale products where expressly identified as non-returnable;
- Special-order products;
- Products specifically procured or prepared for a customer;
- Certain bulk or wholesale products.
This exclusion does not apply where a product is defective, materially incorrect, damaged, or otherwise covered by mandatory consumer rights or an express exception stated by Iniyam Gifts.
7. Laser-Engraved and Customized Products
Laser-engraved and customized products are prepared specifically according to the customer’s requirements.
Therefore, such products are generally non-returnable and non-exchangeable due to:
- Change of mind;
- Incorrect personal preference;
- Selection of the wrong colour or variant;
- Spelling or information supplied incorrectly by the customer;
- Customer no longer requiring the product; or
- Minor variations inherent in the customization process.
However, a customized product may be considered for replacement or refund if:
- The wrong product was customized;
- The approved customization was not followed;
- The product has a manufacturing defect;
- The product was materially damaged during delivery; or
- Another fulfillment error occurred on the part of Iniyam Gifts.
8. Customer Responsibility for Customization Details
For customized products, customers are responsible for checking the information provided to Iniyam Gifts, including:
- Names;
- Spelling;
- Dates;
- Numbers;
- Messages;
- Logos;
- Photographs;
- Artwork;
- Fonts;
- Design details.
Where the product has been produced according to information provided or approved by the customer, errors in that information will generally not qualify for return or refund.
9. Handmade and Natural Variations
Some products sold by Iniyam Gifts may have natural or manufacturing variations.
Minor differences in:
- Colour;
- Texture;
- Shape;
- Grain;
- Finish;
- Pattern;
- Surface appearance;
- Engraving shade; or
- Other visual characteristics
may occur between individual products or between the product photograph and the delivered product.
Such reasonable variations are not automatically considered defects.
10. Damaged Products
If a product arrives damaged, the customer should contact Iniyam Gifts within 24 hours of delivery.
The customer should provide:
- Order number;
- Photographs of the package;
- Photographs of the damaged product;
- Continuous unboxing video;
- Shipping label photograph; and
- A brief description of the damage.
Iniyam Gifts may investigate the issue with the courier or logistics partner before approving a replacement or refund.
11. Defective Products
If a product appears to have a manufacturing defect, the customer should contact Iniyam Gifts within the applicable return period.
The customer may be required to provide:
- Photographs;
- Video;
- Unboxing video;
- Product details;
- Order number; and
- Other information necessary to verify the issue.
After verification, Iniyam Gifts may offer:
- Replacement;
- Repair, where reasonably possible;
- Alternative product; or
- Refund.
The available resolution will depend on the nature of the defect, product availability, and applicable law.
12. Wrong Product or Incorrect Fulfilment
If Iniyam Gifts sends an incorrect product, variant, quantity, or customization, the customer should notify us as soon as possible after delivery.
The customer may be required to provide photographs and an unboxing video to help verify the issue.
Where the error is confirmed to be attributable to Iniyam Gifts, we may provide:
- Replacement with the correct product;
- Replacement of the incorrect item;
- Return shipping arrangement; or
- Applicable refund.
13. Missing Items or Quantity Shortage
If one or more items are missing from a shipment, the customer should report the issue promptly after delivery.
The customer may be required to provide:
- Unboxing video;
- Photographs;
- Shipping label;
- Order details;
- Quantity received; and
- Other relevant evidence.
Iniyam Gifts will investigate the claim and take appropriate action where the shortage is verified.
14. Package Tampering
If the package appears visibly opened, tampered with, severely damaged, or otherwise suspicious at the time of delivery, customers should:
- Photograph the package;
- Record the condition of the package;
- Inform the delivery personnel where possible;
- Refuse delivery where appropriate; and
- Contact Iniyam Gifts immediately.
If the package has already been accepted, the customer should document the condition and contact Iniyam Gifts as soon as possible.
Acceptance of delivery does not by itself remove any mandatory statutory consumer rights.
15. Return Approval
Customers must receive confirmation from Iniyam Gifts before sending a product back.
The return instructions may specify:
- Return address;
- Courier method;
- Packaging requirements;
- Required documents;
- Return shipping responsibility; and
- Other applicable conditions.
Products returned without prior authorization may be delayed or may not be accepted, subject to applicable law.
16. Return Shipping Charges
Where a return is approved:
If the product is defective, damaged, incorrect, or incorrectly fulfilled by Iniyam Gifts: return shipping may be arranged or reimbursed by Iniyam Gifts, subject to verification.
If the return is requested for another eligible reason: return shipping may be borne by the customer.
If a pickup service is unavailable for the customer’s PIN code: the customer may be required to ship the product to the designated return address at their own cost.
Return shipping arrangements will be communicated during the approval process.
17. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the order.
Depending on the original payment method, this may include:
- Credit card;
- Debit card;
- UPI;
- Net banking; or
- Other supported payment methods.
Refunds will generally be initiated only after the returned product has been received and verified, where a physical return is required.
18. Refund Processing Time
Once a refund has been approved and initiated, it generally takes 5–7 business days to reflect in the customer’s account.
The actual time may vary depending on:
- Payment gateway;
- Bank;
- Card issuer;
- UPI provider;
- Financial institution; or
- Other payment-processing systems.
Iniyam Gifts is not responsible for delays caused by the customer’s bank or payment provider after the refund has been successfully initiated.
19. Shipping Charges and Refunds
Original shipping charges are generally non-refundable where the customer voluntarily returns an eligible product for reasons not attributable to Iniyam Gifts.
However, shipping charges may be refunded or borne by Iniyam Gifts where:
- The wrong product was supplied;
- The product was defective;
- The product was damaged during delivery;
- The order was incorrectly fulfilled; or
- Applicable law requires otherwise.
20. Partial Refunds
In certain circumstances, Iniyam Gifts may approve a partial refund instead of a full refund.
This may apply where:
- Only part of an order is affected;
- Some products are missing;
- A minor issue is verified and the customer agrees to retain the product; or
- Another mutually agreed resolution is appropriate.
Any applicable partial refund will be communicated to the customer before processing.
21. Exchanges and Replacements
Where an exchange or replacement is approved, the replacement will generally be subject to product availability.
If the original product is unavailable, Iniyam Gifts may offer:
- An alternative product of comparable value;
- Store/order credit where agreed; or
- An applicable refund.
Additional payment may be required if the customer chooses a higher-priced alternative.
22. Products Returned in Unacceptable Condition
A return may be rejected if the returned product has been:
- Used;
- Washed;
- Modified;
- Engraved or altered;
- Damaged after delivery;
- Misused;
- Improperly stored;
- Missing original components;
- Missing accessories;
- Missing packaging; or
- Otherwise materially different from the condition in which it was delivered.
This does not limit rights relating to products that were already defective or damaged when received.
23. Incorrect or Incomplete Delivery Address
If an order is returned because the customer provided:
- Incorrect address;
- Incomplete address;
- Incorrect PIN code;
- Incorrect mobile number;
- Incorrect recipient details;
additional shipping or re-delivery charges may apply.
Such circumstances generally do not qualify as a product defect or seller fulfillment error.
24. Refused or Unaccepted Shipments
If a customer refuses delivery or fails to accept a shipment without an approved cancellation or return request, the shipment may be returned to Iniyam Gifts.
Any refund or re-shipping decision will be handled according to the applicable Cancellation Policy and circumstances of the order.
Additional shipping or return-to-origin charges may apply where permitted.
25. Multiple Return Requests
Iniyam Gifts reserves the right to review unusual or excessive return activity.
Where a customer makes repeated return requests, including more than three return requests within a financial year, we may conduct additional verification or restrict certain return privileges where legally permissible.
Any such action will be considered based on the circumstances and will not override mandatory consumer rights.
26. Wholesale and Bulk Orders
Wholesale, bulk, and corporate orders may have separate return and refund terms because they may involve:
- Large quantities;
- Special pricing;
- Advance procurement;
- Reserved inventory;
- Customized products;
- Special packaging;
- Production arrangements.
Return or replacement requests for bulk orders will generally be assessed case-by-case according to the quotation, order confirmation, agreed terms, and applicable law.
Customers should contact the Iniyam Gifts team through WhatsApp regarding bulk-order issues.
27. WhatsApp Orders
The same general return, replacement, and refund principles apply to orders placed through WhatsApp.
This includes:
- Laser engraving;
- Customization;
- Personalized gifts;
- Wholesale;
- Bulk orders;
- Corporate orders; and
- International orders.
Customers should submit return or replacement requests through the same WhatsApp number or communication channel used to place the order wherever possible.
For applicable delivery-related claims, customers should provide the required unboxing/opening video and supporting evidence.
28. International Orders
International orders may have separate return and refund arrangements because of:
- International shipping;
- Customs procedures;
- Import restrictions;
- Return shipping costs;
- Destination-country requirements;
- Courier limitations.
Customers should confirm the applicable return and refund conditions before placing an international order.
Unless otherwise agreed, international customs duties, import taxes, and destination-country charges are generally non-refundable by Iniyam Gifts.
29. Items Lost During Customer Return Shipping
If a customer is responsible for returning a product and chooses to ship it independently, the customer should use a reliable and trackable shipping service.
Iniyam Gifts may not be responsible for products lost or damaged while being returned by the customer, except where required by applicable law.
Customers should retain:
- Shipping receipt;
- Tracking number;
- Proof of dispatch; and
- Other relevant documentation
until the return has been completed.
30. Return Inspection
All returned products may be inspected after reaching Iniyam Gifts.
Inspection may include verification of:
- Product condition;
- Product identity;
- Damage;
- Usage;
- Accessories;
- Packaging;
- Quantity;
- Customization;
- Order details.
A refund or replacement will be processed after the return has been verified and approved.
31. Fraudulent or Abusive Claims
Iniyam Gifts reserves the right to investigate claims that appear fraudulent, misleading, abusive, or inconsistent with the available evidence.
This may include:
- Repeated false damage claims;
- Manipulated photographs or videos;
- Returning a different product;
- Intentional product damage;
- False shortage claims;
- Unauthorized returns.
Where permitted by law, fraudulent or abusive claims may be rejected.
32. No Automatic Refund for Unboxing Video Failure
The unboxing video is an important verification requirement, particularly for damage, shortage, wrong-product, and transit-related claims.
Where the required evidence is unavailable, Iniyam Gifts may be unable to verify the condition of the product at the time of delivery and may therefore decline the claim.
However, this evidence requirement does not intend to exclude or restrict any mandatory rights or remedies available to consumers under applicable law.
33. Refunds for Cancelled Orders
Refunds arising from an approved order cancellation are governed primarily by the Cancellation Policy.
Where a cancellation is approved before dispatch, the applicable refund will generally be processed to the original payment method.
Please refer to the Cancellation Policy for cancellation-specific conditions.
34. Product Unavailability
If a product becomes unavailable after an order has been placed, Iniyam Gifts may offer:
- An alternative product;
- A product of comparable value; or
- An applicable refund.
The customer will be informed where an alternative or refund is required.
35. Consumer Rights
Nothing in this Refund and Returns Policy is intended to exclude, restrict, or override mandatory rights available to consumers under applicable Indian laws and regulations.
Where applicable law provides rights or remedies that differ from this policy, those statutory rights will continue to apply.
36. Changes to This Refund and Returns Policy
Iniyam Gifts may update this policy from time to time to reflect:
- Changes in products;
- Business practices;
- Return procedures;
- Courier arrangements;
- Payment systems;
- Legal requirements; or
- Customer service procedures.
The revised policy will be published on this page with an updated “Last Updated” date.
37. Contact Us
For return, replacement, or refund requests, please contact:
Iniyam Gifts
43, P and K West Gate,
Keeranatham, Coimbatore,
Tamil Nadu – 641035, India
WhatsApp / Phone: +91 83442 33529
Email: hello@iniyamgifts.com
When contacting us, please provide:
- Order number;
- Registered mobile number;
- Product details;
- Reason for the request; and
- Relevant photographs/videos.
38. Laser Engraving, Worldwide Shipping, Customization and Wholesale Orders
The following services are not processed through standard website checkout unless specifically enabled:
- Laser engraving
- Personalized/customized products
- Wholesale orders
- Bulk orders
- Corporate gifting
- International/worldwide shipping
Customers interested in these services should contact Iniyam Gifts through WhatsApp before placing an order.
WhatsApp: +91 83442 33529
Specific pricing, production time, shipping arrangements, cancellation terms, and return/refund conditions may be confirmed individually before the order is accepted.