Last Updated: 9 August 2026
At Iniyam Gifts, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how Iniyam Gifts (“Iniyam Gifts”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you visit our website, place an order, contact us through WhatsApp, phone, email, social media, or otherwise interact with our products and services.
By accessing our website, placing an order, contacting us, or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.
1. Information We Collect
We may collect information that you provide directly to us, information generated through your use of our website, and information received from service providers involved in processing your order.
The information we may collect includes the following:
1.1 Personal Information
Depending on how you interact with Iniyam Gifts, we may collect:
- Full name
- Mobile phone number
- WhatsApp number
- Email address
- Billing address
- Shipping/delivery address
- City
- State
- Country
- ZIP/PIN/postal code
- Contact preferences
- Account or login information, where applicable
- Order history
- Customer support communications
- Feedback, reviews, and opinions
- Information voluntarily provided during enquiries or registration
1.2 Order and Transaction Information
When you place an order, we may collect information such as:
- Products purchased
- Product quantities
- Product variants
- Order number
- Order date
- Billing details
- Shipping details
- GST information, where applicable
- Invoice details
- Payment status
- Refund information
- Transaction reference numbers
- Information required to process returns or replacements
1.3 Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method used, payment service providers may process information such as:
- Payment method
- Transaction amount
- Transaction ID
- Payment status
- Bank or payment-provider information
- Card or UPI-related transaction information
Iniyam Gifts generally does not require or intentionally store sensitive payment credentials such as your full card number, CVV, PIN, UPI PIN, banking password, or similar authentication credentials on its own systems.
Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and security practices.
1.4 Website Usage Information
When you use our website, certain information may be collected automatically, including:
- Pages visited
- Products viewed
- Links clicked
- Search terms entered
- Browser type
- Device type
- Operating system
- Approximate location information
- IP address
- Date and time of visits
- Referring website or source
- Time spent on pages
- Website interactions
- Cookies and similar technologies
- Frequency of visits
- Previous purchases or interactions
This information may be used to improve website functionality, security, performance, and customer experience.
1.5 Information Provided for Customized Products
For customized, personalized, engraving, printing, or other special orders, you may voluntarily provide additional information, including:
- Names
- Dates
- Messages
- Photographs
- Logos
- Artwork
- Designs
- Text
- Product-specific customization instructions
You are responsible for ensuring that you have the necessary rights or permission to provide photographs, logos, artwork, or other third-party content to us for customization.
2. Information Collected Through WhatsApp and Other Communication Channels
Customers may contact Iniyam Gifts through WhatsApp, telephone, email, Instagram, or other communication channels.
For orders and enquiries received through WhatsApp, we may collect and process information such as:
- Name
- Mobile/WhatsApp number
- Delivery address
- Billing information
- Product requirements
- Order details
- Customization information
- Payment information or transaction references
- Photographs or designs supplied for customization
- Customer messages and communications
Information shared through these channels may be used for customer support, order processing, customization, delivery, payment verification, invoicing, and other legitimate business purposes.
Third-party communication platforms, including WhatsApp and social media platforms, may separately process information according to their own privacy policies and terms.
3. How We Use Your Information
Iniyam Gifts may use collected information for the following purposes:
3.1 Order Processing
We may use your information to:
- Process and confirm orders
- Prepare products
- Process customized orders
- Generate invoices
- Arrange shipping
- Provide tracking information
- Deliver products
- Process cancellations
- Process returns, replacements, and refunds
- Contact you regarding your order
3.2 Customer Support
We may use your information to:
- Respond to enquiries
- Resolve complaints
- Provide order assistance
- Handle product issues
- Process return or replacement requests
- Provide after-sales support
3.3 Business Operations
Your information may be used for:
- Internal record keeping
- Accounting
- Tax and GST compliance
- Order management
- Inventory management
- Fraud prevention
- Payment verification
- Business administration
- Customer relationship management
3.4 Improving Our Products and Services
We may use information about orders, feedback, website usage, and customer interactions to:
- Improve products
- Improve website functionality
- Improve customer service
- Understand customer preferences
- Identify technical issues
- Improve ordering and delivery processes
3.5 Marketing and Promotional Communications
Where permitted by applicable law and subject to applicable consent requirements, we may use your contact information to send:
- New product announcements
- Special offers
- Discounts
- Promotional information
- Seasonal offers
- Business updates
- Other marketing communications
You may request to stop receiving promotional communications at any time.
However, even if you opt out of promotional communications, we may continue to send essential transactional communications such as:
- Order confirmations
- Payment confirmations
- Shipping updates
- Delivery information
- Refund notifications
- Customer service communications
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
- Keep the website functioning correctly
- Remember preferences
- Maintain shopping cart information
- Understand website usage
- Improve website performance
- Analyse traffic
- Provide relevant content or advertising, where applicable
- Detect fraudulent or unusual activity
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the website.
5. How We Share Your Information
Iniyam Gifts does not sell your personal information as a standalone product.
We may share relevant information with trusted third parties where necessary to operate our business and provide services to you.
These may include:
5.1 Payment Service Providers
Payment information may be shared with or processed by payment gateways and payment service providers to:
- Process payments
- Verify transactions
- Handle refunds
- Detect fraudulent transactions
5.2 Courier and Logistics Partners
We may provide relevant information to courier and logistics providers, including:
- Recipient name
- Mobile number
- Delivery address
- PIN code
- Order details
- Shipment details
This information is required to deliver your order.
5.3 Technology and Service Providers
We may use third-party providers for:
- Website hosting
- Cloud storage
- Database services
- Customer support
- Analytics
- Communication
- Order management
- Security
- Software and business administration
Such providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.
5.4 Government and Legal Authorities
We may disclose information where required or permitted by applicable law, including where necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Comply with court orders
- Respond to government authorities
- Prevent fraud
- Investigate suspected unlawful activity
- Protect our legal rights
- Protect the safety or rights of customers or others
6. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, services, payment providers, social media platforms, courier tracking systems, or other external services.
These third parties may have their own privacy policies and terms.
Iniyam Gifts is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
Customers are encouraged to review the privacy policies of third-party services before providing information directly to them.
7. Data Security
Iniyam Gifts takes reasonable and appropriate technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Accidental loss
- Misuse
- Alteration
- Destruction
- Unauthorized processing
Security measures may include access controls, authentication, secure communication methods, restricted access to information, and other appropriate safeguards.
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Completing transactions
- Providing customer support
- Maintaining business records
- Accounting
- GST and tax compliance
- Legal compliance
- Fraud prevention
- Resolving disputes
- Enforcing agreements
- Protecting our legal rights
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
9. Customer Rights and Choices
Subject to applicable law, customers may have rights relating to their personal information, including the ability to:
- Request information about personal data held by us
- Request correction of inaccurate information
- Request updating of certain information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise concerns regarding the handling of personal information
Certain information may need to be retained where required for legal, accounting, tax, fraud-prevention, or other legitimate purposes.
To exercise applicable rights or raise a privacy-related concern, please contact us using the contact details provided below.
10. Withdrawal of Consent
Where processing of personal information is based on consent, you may withdraw your consent by contacting us.
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
In some cases, withdrawing consent may affect our ability to provide certain services, process an order, provide customization, or communicate with you.
11. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us so that we can review and take appropriate action.
12. Customer-Provided Photographs, Logos and Designs
For customized products, customers may provide photographs, logos, artwork, names, messages, or other materials.
The customer is responsible for ensuring that they have the necessary rights, permissions, or authorization to provide such material for customization.
Iniyam Gifts does not knowingly intend to infringe third-party intellectual property rights through customer-provided content.
We may refuse to process content where we reasonably believe it may violate applicable laws or third-party rights.
13. Business Transfers
If Iniyam Gifts undergoes a business transfer, restructuring, merger, acquisition, sale of assets, or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law.
Any such transfer will be handled in accordance with applicable legal requirements.
14. Data Breaches and Security Incidents
If we become aware of a personal data breach that requires notification under applicable law, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where legally required.
15. Accuracy of Information
Customers are responsible for ensuring that the personal information they provide to Iniyam Gifts is accurate and up to date.
Incorrect information, particularly incorrect:
- Name
- Mobile number
- Email address
- Delivery address
- PIN code
- GSTIN
- Customization details
may result in delays, failed deliveries, incorrect invoices, or errors in customized products.
16. Promotional Communications
Where applicable, Iniyam Gifts may communicate promotional information through channels such as:
- SMS
- Telephone
- Social media
- Other permitted communication channels
Customers may opt out of promotional communications by contacting us or using the available unsubscribe mechanism.
Opting out of marketing communications does not prevent essential service-related communications.
17. Changes to This Privacy Policy
Iniyam Gifts may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- New services
- Changes in technology
- Changes in legal requirements
- Changes in data protection requirements
- Changes in third-party service providers
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
Unless otherwise required by applicable law, changes become effective when posted on the website.
Customers are encouraged to periodically review this Privacy Policy.
18. Your Consent
By using our website, placing an order, contacting us, or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires specific consent for particular processing activities, we will seek such consent through appropriate means.
You may withdraw consent where legally permitted and subject to the limitations described in this Privacy Policy.
19. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations relating to privacy, personal data protection, electronic commerce, consumer protection, taxation, and other applicable requirements in India.
Nothing in this Privacy Policy is intended to remove or restrict any mandatory rights available to individuals under applicable law.
20. Contact Us
If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Iniyam Gifts
43, P and K West Gate,
Keeranatham, Coimbatore,
Tamil Nadu – 641035, India
WhatsApp / Phone: +91 83442 33529
Email: hello@iniyamgifts.com
For privacy-related requests, please provide sufficient information to help us identify your request and verify it where reasonably necessary.
Important Notice for WhatsApp, Customization, Wholesale and International Orders
For orders and enquiries handled directly through WhatsApp, including:
- Laser engraving
- Customized products
- Personalized gifts
- Wholesale orders
- Bulk orders
- Corporate orders
- International orders
the same general data collection, use, security, and sharing principles described in this Privacy Policy apply.
Information such as your name, mobile number, delivery address, order details, customization information, payment references, photographs, and other information voluntarily provided by you may be processed to fulfil the relevant order or provide the requested service.
WhatsApp and other third-party communication platforms may separately process information according to their own privacy policies and terms.