Last Updated: 9 August 2026
At Iniyam Gifts, we understand that customers may occasionally need to cancel or modify an order. This Cancellation Policy explains when an order can be cancelled, when cancellation is not possible, and how refunds are handled.
By placing an order with Iniyam Gifts, you acknowledge and agree to the terms of this Cancellation Policy.
1. Standard Order Cancellation
Standard website orders may be cancelled by the customer within 24 hours of placing the order, subject to the conditions described below.
Cancellation requests must be submitted as soon as possible because orders may enter processing, packing, customization, or shipping before the 24-hour period expires.
A cancellation request does not automatically mean that the order has been cancelled. The cancellation becomes effective only after it has been confirmed by Iniyam Gifts.
2. How to Request a Cancellation
Customers may request cancellation through:
- WhatsApp: +91 83442 33529
- Email: hello@iniyamgifts.com
- Any other official customer support channel provided by Iniyam Gifts
When requesting cancellation, please provide:
- Order number
- Customer name
- Registered mobile number
- Registered email address, where applicable
- Reason for cancellation, if requested
For security purposes, cancellation requests should preferably be made using the same mobile number, WhatsApp account, or email address used to place the order.
3. Cancellation Before Processing
If the cancellation request is received within the permitted cancellation period and the order has not yet entered processing, Iniyam Gifts will generally attempt to cancel the order.
Once the cancellation is approved:
- The order will be stopped from further processing.
- The applicable refund will be initiated.
- The refund will normally be made to the original payment method.
Cancellation may not be possible if the order has already entered production, packing, customization, or dispatch preparation.
4. Cancellation After the Permitted Cancellation Period
Cancellation requests received after 24 hours may not be accepted.
However, Iniyam Gifts may consider a cancellation request on a case-by-case basis if the order has not yet been processed or if operationally possible.
Any such cancellation is entirely subject to confirmation by Iniyam Gifts.
5. Cancellation After Processing or Packing
An order may become non-cancellable once it has entered:
- Order processing
- Product preparation
- Customization
- Personalization
- Production
- Final packing
- Dispatch preparation
Iniyam Gifts reserves the right to reject cancellation requests at these stages.
6. Cancellation After Dispatch
Once an order has been handed over to the courier or otherwise dispatched, cancellation is generally not permitted.
Customers should not refuse delivery solely to request cancellation.
If a customer receives an order and believes that it qualifies for a return or replacement, the customer should follow the Refund & Returns Policy.
7. Cancellation After Delivery
Orders cannot be cancelled after delivery merely because the customer has changed their mind.
If the delivered product is defective, damaged, incorrect, or otherwise eligible for a return or replacement under the applicable Refund & Returns Policy, the customer may submit a return or replacement request in accordance with that policy.
8. Product Changes or Modifications
Customers who wish to change a product, quantity, colour, variant, size, address, or other order detail should contact Iniyam Gifts as soon as possible.
A requested change is not guaranteed.
Where a product change cannot be made directly to an existing order, the customer may be required to:
- Cancel the existing order, if cancellation is still permitted; and
- Place a new order with the correct product or details.
Additional charges may apply to a new order.
Product changes are generally not possible after:
- customization has started;
- production has started;
- final packing has begun; or
- the order has been dispatched.
9. Customized and Personalized Orders
Customized and personalized products require special handling and may be prepared specifically according to the customer’s instructions.
Examples include:
- Laser engraving
- Name engraving
- Photo printing
- Personalized gifts
- Custom text
- Custom logos
- Custom artwork
- Special packaging
- Made-to-order products
Once customization, production, or procurement has started, such orders generally cannot be cancelled.
This restriction applies even if the customer requests cancellation after placing the order but before dispatch.
10. Laser Engraving Orders
Laser engraving orders are treated as customized orders.
Once the engraving details have been confirmed or production has started, cancellation may not be possible.
Customers are responsible for checking:
- Names
- Spelling
- Dates
- Numbers
- Messages
- Logos
- Artwork
- Photographs
- Other personalization details
before approving the order.
Iniyam Gifts is not responsible for errors resulting from incorrect information supplied or approved by the customer.
11. Bulk and Wholesale Orders
Bulk, wholesale, corporate, and large quantity orders may involve advance procurement, production planning, reserved inventory, customized pricing, or special arrangements.
Accordingly, such orders may have separate cancellation terms communicated at the time of quotation or order confirmation.
Once a bulk or wholesale order has been confirmed and procurement, production, customization, or reservation of stock has commenced, cancellation may not be permitted.
Any applicable cancellation terms will be communicated to the customer before confirmation wherever reasonably possible.
12. Sale, Clearance, and Promotional Products
Products sold under special clearance, liquidation, or promotional conditions may be subject to additional cancellation or return restrictions.
Where a specific product page or promotional offer contains separate cancellation or return conditions, those conditions will apply in addition to this policy, subject to applicable law.
13. WhatsApp Orders
Orders placed through WhatsApp, including:
- Laser engraving
- Customized products
- Personalized gifts
- Wholesale orders
- Bulk orders
- Corporate orders
- International orders
are subject to the same general cancellation principles described in this policy.
For WhatsApp orders, cancellation requests should preferably be submitted through the same WhatsApp number used to place the original order.
For customized or bulk WhatsApp orders, cancellation may not be possible once the order has been confirmed and production, procurement, customization, or reservation has commenced.
14. International Orders
International orders may have separate cancellation conditions because of:
- International shipping arrangements
- Customs documentation
- Product preparation
- Shipping charges
- Import/export requirements
- Special packaging
- Courier arrangements
The specific cancellation terms for an international order may be communicated and confirmed separately before the order is finalized.
15. Refunds for Approved Cancellations
If a cancellation is approved, the applicable refund will normally be initiated to the original payment method used for the order.
Depending on the payment method, the refund may be processed through:
- Credit card
- Debit card
- UPI
- Net banking
- Other supported payment methods
Refund processing will generally begin after the cancellation has been approved and the order has been verified as eligible for cancellation.
16. Refund Processing Time
Approved cancellation refunds are generally initiated within 5–7 business days.
The actual time taken for the amount to appear in the customer’s account may vary depending on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Financial institution
- Other payment processing systems
Iniyam Gifts does not control the processing time after a refund has been successfully initiated with the relevant payment provider.
17. Payment Gateway and Transaction Charges
Where applicable and legally permissible, non-refundable payment processing, transaction, customization, shipping, or other charges may be deducted from the refund amount.
Any applicable deductions will depend on the circumstances of the cancellation and the terms communicated at the time of purchase.
18. Cancellation Due to Product Unavailability
If Iniyam Gifts is unable to fulfil an order because a product is unavailable, discontinued, damaged, or otherwise cannot be supplied, we may:
- Offer an alternative product;
- Offer a replacement of equal or comparable value; or
- Cancel the affected order and issue an applicable refund.
Where Iniyam Gifts cancels an order because it cannot fulfil the order, the applicable amount paid for the affected product will generally be refunded to the original payment method.
19. Cancellation Due to Pricing or Technical Errors
In rare cases, an order may be placed using an incorrect price caused by a technical, typographical, system, or other error.
In such circumstances, Iniyam Gifts reserves the right to:
- Cancel the affected order;
- Notify the customer; and
- Refund the amount paid for the cancelled order.
20. Fraudulent or Suspicious Orders
Iniyam Gifts reserves the right to cancel or hold an order where there is a reasonable suspicion of:
- Fraudulent activity
- Unauthorized payment
- Payment misuse
- False customer information
- Promotional abuse
- Unusual ordering activity
- Other unlawful activity
Where an order is cancelled for such reasons, any refund will be handled in accordance with applicable law and payment-provider procedures.
21. Incorrect Customer Information
Customers are responsible for providing accurate information when placing an order.
This includes:
- Name
- Mobile number
- Email address
- Delivery address
- PIN code
- Product selection
- Quantity
- Customization details
If an order cannot be delivered or processed because incorrect information was supplied, cancellation or refund may be subject to additional conditions.
Additional shipping charges may apply if an order has to be re-shipped due to incorrect information provided by the customer.
22. Refusal of Delivery Is Not Cancellation
Refusing to accept a shipment after it has been dispatched does not automatically constitute an approved cancellation.
If a customer refuses delivery, the shipment may be returned to Iniyam Gifts.
Any refund or re-shipping decision will be considered according to the applicable Cancellation Policy, Refund & Returns Policy, and circumstances of the order.
Additional shipping or return-to-origin charges may apply where permitted.
23. Cancellation Confirmation
A cancellation request should not be considered successful until Iniyam Gifts confirms the cancellation through an official communication channel.
Customers should retain:
- Cancellation request details
- Order number
- Cancellation confirmation
- Refund reference, where provided
for future reference.
24. Exceptions
Iniyam Gifts may consider exceptional cancellation requests based on individual circumstances.
However, accepting a cancellation in one case does not create an obligation to accept similar cancellation requests in future cases.
Any exception will be considered at the sole discretion of Iniyam Gifts, subject to applicable law.
25. Consumer Rights
Nothing in this Cancellation Policy is intended to exclude, restrict, or override any mandatory rights available to consumers under applicable Indian laws and regulations.
Where applicable law provides a customer with rights that differ from this policy, those statutory rights will continue to apply.
26. Changes to This Cancellation Policy
Iniyam Gifts may update or modify this Cancellation Policy from time to time to reflect changes in:
- Business practices
- Products and services
- Payment systems
- Shipping arrangements
- Legal requirements
- Customer service procedures
The updated policy will be published on this page with a revised “Last Updated” date.
The policy applicable to an order will generally be the policy in effect at the time the order is placed, subject to applicable law.
27. Contact Us
For cancellation requests or questions regarding this policy, please contact:
Iniyam Gifts
43, P and K West Gate,
Keeranatham, Coimbatore,
Tamil Nadu – 641035, India
WhatsApp / Phone: +91 83442 33529
Email: hello@iniyamgifts.com
When contacting us regarding an order, please provide your order number and registered mobile number to help us process the request efficiently.