Last Updated: 9 August 2026
At Iniyam Gifts, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our shipping methods, processing timelines, shipping charges, tracking procedures, delivery conditions, and responsibilities relating to domestic, international, customized, wholesale, and bulk orders.
By placing an order with Iniyam Gifts, you acknowledge and agree to the terms of this Shipping Policy.
1. Domestic Shipping
Iniyam Gifts currently offers shipping to serviceable locations within India through available courier and logistics partners.
Shipping availability may depend on:
- Destination PIN code
- Courier serviceability
- Product type
- Package size and weight
- Delivery requirements
- Remote or non-serviceable locations
- Other operational factors
2. Free Shipping
Free shipping may be available on eligible orders above ₹9,999 within India.
Free shipping eligibility may depend on:
- Product category
- Delivery location
- Promotional terms
- Order value
- Package weight or dimensions
- Other conditions displayed at checkout
Iniyam Gifts reserves the right to modify, suspend, or withdraw free-shipping offers at any time.
Unless otherwise stated, the applicable shipping offer will be displayed during checkout or communicated before order confirmation.
3. Shipping Charges
For orders that do not qualify for free shipping, applicable shipping charges may be calculated based on factors such as:
- Package weight
- Package dimensions
- Destination
- Courier service
- Delivery method
- Number of packages
- Special delivery requirements
The applicable shipping charge will generally be displayed before payment for website orders.
For orders placed directly through WhatsApp, the applicable shipping charge will be communicated to the customer before order confirmation.
4. Shipping Cost Transparency
Iniyam Gifts aims to communicate applicable shipping charges before an order is confirmed.
If a shipping charge changes due to:
- Incorrect weight or dimensions;
- Remote-area delivery;
- Special handling;
- Courier availability;
- Customer-requested delivery method; or
- Other circumstances,
the customer may be contacted for confirmation before the additional shipping arrangement is finalized, where reasonably possible.
5. Order Processing Time
Standard products are generally processed and prepared for dispatch within 3–8 business days after successful order confirmation and payment.
The processing period may include:
- Order verification
- Inventory confirmation
- Product preparation
- Quality checking
- Packaging
- Invoice preparation
- Shipping label generation
- Courier allocation
Processing time is separate from the courier delivery time.
6. Delivery Time
The estimated delivery period depends on the destination, courier service, and shipping method selected.
Delivery time may vary based on:
- Origin and destination
- PIN code
- Courier network
- Weather
- Public holidays
- Transportation conditions
- Remote-area service
- Peak-season demand
- Government restrictions
- Other unforeseen circumstances
Any delivery timeline communicated by Iniyam Gifts is generally an estimated timeline and not a guaranteed delivery date, unless expressly confirmed otherwise in writing.
7. Processing Time vs Delivery Time
Customers should distinguish between order processing time and delivery time.
For example:
Order processing: 3–8 business days
Courier delivery: Additional time depending on destination and courier
Therefore, the total time from order placement to delivery may be longer than the processing period stated above.
8. Orders Placed on Weekends and Holidays
Orders placed on Sundays, public holidays, or other non-working days may be processed from the next applicable business day.
Processing timelines may also be affected by:
- Festival holidays
- Government holidays
- Courier holidays
- High-volume periods
- Unexpected operational disruptions
9. Shipping Methods
Depending on the destination and product, Iniyam Gifts may use available shipping methods including:
- Standard courier services
- India Post / Speed Post
- Other courier partners
- Regional logistics providers
- Other suitable delivery services
The actual courier partner may vary depending on destination, package characteristics, availability, and operational requirements.
10. Urgent and Time-Sensitive Delivery
Customers who require urgent delivery may contact Iniyam Gifts before placing the order.
Where operationally possible, we may arrange alternative shipping methods such as:
- Premium courier
- Bus parcel service
- Other expedited logistics services
Urgent delivery is subject to:
- Availability
- Destination serviceability
- Product readiness
- Courier availability
- Customer-provided information
- Additional shipping charges
Any additional cost for urgent delivery will generally be borne by the customer.
Urgent delivery cannot be guaranteed unless explicitly confirmed by Iniyam Gifts.
11. Customized and Personalized Orders
Customized, personalized, laser engraving, printing, and other made-to-order products may require additional processing time.
Such orders may require time for:
- Customer confirmation
- Design preparation
- Proof approval
- Material preparation
- Customization
- Quality inspection
- Packaging
The estimated processing and delivery timeline for customized orders will generally be communicated individually.
Customers should not assume that standard 3–8 business day processing applies to customized orders.
12. Laser Engraving Orders
Laser engraving orders are processed separately from standard website orders unless specifically enabled for website checkout.
Processing time may vary depending on:
- Quantity
- Product type
- Engraving complexity
- Number of engraving locations
- Customer approval
- Design requirements
- Material availability
The applicable processing and shipping timeline will be communicated through WhatsApp or another approved communication channel before order confirmation.
13. Bulk and Wholesale Orders
Bulk and wholesale orders, including orders of approximately 50 pieces or more, may require additional processing and production time.
Bulk orders may involve:
- Inventory planning
- Procurement
- Production
- Customization
- Quality checking
- Special packaging
- Multiple-package shipment
Accordingly, the standard 3–8 business day processing period may not apply to bulk orders.
The estimated production and shipping timeline will be confirmed individually by the Iniyam Gifts team.
14. Corporate and Large Orders
Corporate gifting and large-volume orders may be subject to separate:
- Production timelines
- Packaging arrangements
- Shipping arrangements
- Minimum order quantities
- Payment terms
- Delivery schedules
Customers should contact Iniyam Gifts before placing such orders to confirm availability and timelines.
15. Tracking Information
Once an order has been dispatched, Iniyam Gifts may provide the customer with available shipment information through:
- SMS
- Phone
- Website order updates
Where available, customers may receive:
- Courier name
- Tracking number
- Shipment details
- Dispatch confirmation
- Estimated delivery information
Tracking information may become active only after the courier scans and processes the shipment.
16. Product Dispatch Confirmation
Where operationally feasible, Iniyam Gifts may provide a photograph of the packed or dispatched product through WhatsApp or another communication channel.
Such photographs are provided for customer reference and shipment verification.
The absence of a dispatch photograph does not invalidate a shipment or indicate that the order has not been dispatched.
17. Tracking Delays
Tracking information may occasionally take time to update after dispatch.
Possible reasons include:
- Courier scan delays
- System synchronization delays
- Transit between facilities
- Weekend or holiday closures
- Technical issues
- Remote-area transportation
Customers should allow reasonable time for tracking information to update before reporting a shipment as missing.
18. Delayed Shipments
Courier delivery timelines are estimates and may be affected by circumstances beyond the control of Iniyam Gifts.
Delays may occur due to:
- Weather
- Floods
- Natural disasters
- Strikes
- Transportation disruptions
- Public holidays
- Government restrictions
- Courier operational issues
- High shipment volumes
- Address verification
- Remote-area delivery
- Customs procedures
- Other force majeure circumstances
Iniyam Gifts will reasonably assist customers in following up with the courier where required.
19. Lost or Missing Shipments
A shipment will generally be considered eligible for a lost-shipment investigation if it remains undelivered for 15 business days after dispatch, unless the courier provides an earlier official confirmation that the shipment has been lost.
Customers should contact Iniyam Gifts if tracking information indicates an unusual delay or the shipment has not been delivered within the expected timeframe.
Iniyam Gifts may contact the courier and initiate an investigation.
Replacement or refund decisions will generally be made after the applicable courier investigation or the 15-business-day period has elapsed, unless otherwise determined by Iniyam Gifts or required by applicable law.
20. Replacement for Lost Shipments
Where a shipment is confirmed as lost, Iniyam Gifts may, subject to product availability and applicable circumstances:
- Send a replacement product;
- Offer an alternative product; or
- Process an applicable refund.
For customized products, replacement may require additional production time.
If the original product is unavailable, Iniyam Gifts may offer an alternative or applicable refund.
21. Wrong or Incomplete Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
The customer should verify:
- Recipient name
- House/building number
- Street/locality
- City
- District
- State
- PIN code
- Mobile number
- Delivery instructions, where applicable
Iniyam Gifts is not responsible for delays, failed delivery, or return-to-origin shipments caused by incorrect or incomplete information provided by the customer.
22. Re-delivery Charges
If a shipment is returned because of:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect mobile number
- Recipient unavailable
- Repeated failed delivery attempts
- Refusal to accept the shipment
- Customer-requested delivery changes
additional shipping or re-delivery charges may apply.
Such charges may need to be paid by the customer before the shipment is re-dispatched.
23. Remote and Non-Serviceable Locations
Some PIN codes may have limited courier serviceability.
In such cases, Iniyam Gifts may:
- Use an alternative courier;
- Use India Post or another available service;
- Request additional shipping charges; or
- Decline the order if delivery cannot reasonably be arranged.
The customer will be informed where additional action or charges are required.
24. Package Tampering or Visible Damage
Customers should inspect the outer package at the time of delivery.
If the package appears:
- Opened;
- Torn;
- Severely damaged;
- Tampered with; or
- Otherwise suspicious,
the customer should, where reasonably possible:
- Photograph or record the package condition;
- Inform the delivery personnel;
- Refuse delivery where appropriate; and
- Contact Iniyam Gifts immediately.
Where the customer accepts a visibly damaged or tampered package, the customer should document the condition immediately and contact us with photographs or video.
Acceptance of a package does not automatically remove statutory rights relating to defective or damaged products.
25. Unboxing Evidence
For high-value, fragile, customized, or bulk orders, customers are strongly encouraged to record a continuous unboxing video from the unopened package through inspection of the product.
The video should clearly show:
- Shipping label
- Outer packaging
- Condition of the package
- Opening of the package
- Product condition
- Quantity, where applicable
This evidence may assist Iniyam Gifts in investigating damage, shortage, incorrect-product, or transit-related complaints.
26. Shortage or Missing Items
If an order contains fewer items than the quantity ordered, the customer should contact Iniyam Gifts as soon as possible after delivery.
The customer may be requested to provide:
- Order number
- Photographs
- Unboxing video
- Package photographs
- Shipping label
- Other relevant information
Iniyam Gifts will investigate the issue and take appropriate action where a shortage is verified.
27. Delivery to the Correct Address
Courier partners may deliver shipments according to their own delivery procedures.
In some situations, shipments may be handed over to:
- Family members
- Security personnel
- Reception staff
- Neighbours
- Authorized persons at the delivery location
Customers should ensure that the delivery address and recipient details are accurate and that appropriate arrangements are made to receive the shipment.
28. Delivery Attempts
Courier partners may make multiple delivery attempts according to their operational procedures.
If delivery cannot be completed, the courier may return the package to Iniyam Gifts.
A returned shipment may be re-dispatched subject to applicable additional shipping charges.
29. Refusal of Delivery
Customers should not refuse delivery solely for the purpose of cancelling an order after dispatch.
Refusal of delivery may result in the shipment being returned to Iniyam Gifts.
Any refund, replacement, or re-shipping decision will be handled according to the applicable Cancellation Policy and Refund & Returns Policy.
30. International Shipping
International shipping is not automatically calculated through standard website checkout unless specifically enabled.
Customers outside India should contact Iniyam Gifts through WhatsApp before placing an international order.
International shipping quotations may depend on:
- Destination country
- Postal code
- Package weight
- Package dimensions
- Product type
- Courier service
- Shipping method
- Customs requirements
The applicable international shipping cost and estimated delivery timeline will be confirmed before order confirmation.
31. International Customs and Import Charges
International shipments may be subject to:
- Customs duties
- Import taxes
- VAT or equivalent taxes
- Customs clearance charges
- Handling charges
- Documentation charges
- Other destination-country fees
Unless expressly agreed otherwise, such charges are the responsibility of the customer or recipient.
Iniyam Gifts cannot guarantee that an international shipment will be free from customs duties or other destination-country charges.
32. International Delivery Delays
International shipments may be delayed due to:
- Customs clearance
- Import restrictions
- Documentation requirements
- Local courier operations
- Customs inspections
- Weather
- Public holidays
- Government restrictions
- Other circumstances outside the control of Iniyam Gifts
International delivery estimates are therefore not guaranteed unless expressly confirmed otherwise.
33. Shipping for Wholesale and Bulk Orders
For wholesale, bulk, and corporate orders, shipping may be arranged through:
- Standard courier
- Multiple courier shipments
- Freight services
- Transport services
- Bus parcel services
- Other suitable logistics providers
The shipping method may depend on quantity, weight, destination, urgency, and customer requirements.
The shipping cost and delivery schedule will be communicated before confirmation.
34. Special Shipping Requests
Customers may request special delivery arrangements, including:
- Urgent delivery
- Specific courier
- Bus parcel service
- Premium courier
- Special handling
- Multiple delivery locations
Such requests are subject to feasibility and availability.
Additional charges may apply.
A special shipping request is not considered confirmed until Iniyam Gifts provides confirmation.
35. Force Majeure
Iniyam Gifts will not be responsible for shipping delays caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Fire
- Severe weather
- Epidemics or pandemics
- Strikes
- Transportation disruptions
- Government restrictions
- Civil disturbances
- War
- Courier network disruptions
- Infrastructure failures
- Other unforeseen events
In such circumstances, delivery timelines may be extended.
36. Shipping and Return Charges
Where a return, replacement, or re-shipment is approved, shipping charges will be handled according to the applicable Refund & Returns Policy.
Depending on the reason for the return or replacement, shipping charges may be:
- Paid by Iniyam Gifts;
- Paid by the customer; or
- Deducted from an applicable refund,
subject to the circumstances and applicable law.
37. Shipping Confirmation
The customer may receive an order confirmation and shipping confirmation through email, WhatsApp, SMS, or another available communication channel.
The estimated delivery date communicated during order confirmation is an estimate and may change due to courier operations or unforeseen circumstances.
38. Changes to This Shipping Policy
Iniyam Gifts may update or modify this Shipping Policy from time to time to reflect:
- Changes in courier partners
- Shipping methods
- Delivery areas
- Pricing
- Business practices
- Legal requirements
- Operational requirements
The updated policy will be published on this page with a revised “Last Updated” date.
39. Contact Us
For shipping-related questions, tracking assistance, delayed shipments, or delivery issues, please contact:
Iniyam Gifts
43, P and K West Gate,
Keeranatham, Coimbatore,
Tamil Nadu – 641035, India
WhatsApp / Phone: +91 83442 33529
Email: hello@iniyamgifts.com
When contacting us about a shipment, please provide:
- Order number
- Customer name
- Registered mobile number
- Tracking number, if available
This will help us investigate the shipment more efficiently.